Support - Longbridge (NZ)

Account security

资金安全长桥证券（LongBridge）的资产存托服务由其上游，新加坡辉立证券（PSPL）提供。前者的用户资产存托在新加坡辉立证券（PSPL）的第三方银行的存托账户内，并受到新加坡金融管理局（MAS）的保护。

隐私安全为了保证您的个人信息的安全，防范未经授权的访问和使用，我们将采取法律要求的安全措施，这些措施包括：电脑防护，加密文件以及安全办公楼。除非法律法规要求，否则我们不会将个人、非公开信息披露给第三方。例如，在其它原因下我们可能披露或报告这类信息：在有必要授权、完成、监管或执行您所要求或授权的交易的时候；维护及监管您的账户；向您提供账户确认、账单和记录；维持正确的档案记录；在我们相信根据相应的法律、法则或规章披露是必需的时候；与执法机关或监管或自监管组织合作；执行我们的客户协议及其它协议；满足我们的责任，或保护我们的权利及财产。

Terms and Conditions for the Biometric Authentication ServiceThese Terms and Conditions for the Biometric Authentication Service (these “Terms”) govern your use of the Biometric Authentication Service provided by the Company (or“us”). These Terms supplement, and should be read together with, the Client Agreement and any other terms and conditions governing the services provided by the Company, as they may be amended from time to time. It forms an integral part of the Client Ag

Longbridge Anti-Fraud TipsBeware of phishing scams and protect your investment safetyRecently, there have been fraudulent acts of sending text messages, WhatsApp messages or phishing links in the name of financial institutions in the market. Longbridge HongKong would like to remind you to be vigilant, work together to prevent risks and protect your personal funds and information security.Beware of scam linksWhatsApp messages and mobile phone

How do I cancel my account？The following is the operation guide for canceling an account.Open the Longbridge App >Me>Help and Customer Service, and then contact customer service. When processing your account cancellation, customer service will verify your identity and other information, and confirm your intention to cancel, ensuring the security of your account and property. In addition, customer service will guide and assist you with any nece

平台隐私政策及个人资料收集声明版本生效日期：2025 年 7 月 29 日引言本《平台隐私政策及个人资料收集声明》(以下简称 “本政策”) 适用于长桥缔约方 (定义同《平台服务协议》，以下也称 “我们”) 通过其运营的本平台（指由我们以及其适用的关联方所有的、运营管理的互联网软件平台）以及后续随技术出现的并由我们提供上线的其他互联网平台新形态，以下简称 “本平台”）为用户 (以下简称 “您”) 提供本平台服务。我们将通过本政策向您介绍本平台不同场景下我们如何处理个人信息，本政策适用于您通过任何方式使用本平台服务及各项产品。各 Longbridge 客户端、各相关网站实际功能均可能略有差异，不同长桥缔约方提供的本平台服务可能略有差异，但如相应版本无独立隐私政策，那我们会遵循本政策处理相应场景下您的个人信息。如我们提供的某项服务有单独的隐私政策或条款，则该服务的隐私政策或条款将优先适用，该项服务隐私政策或条款未涵盖的内容，以本政策内容为准。

Customer Service Hotline

400-071-2688

Customer Service Email

service@longbridge.global

Office hours: 9 a.m. - 6 p.m. * (GMT+8) on business days

If you have any questions outside the above service hours, please contact our online customer service team. Online customer service office hours: Business days: 24 hours Non-business days: 9 a.m. - 6 p.m. (GMT+8)

Business / KOL Partnership: nz@longbridge.global

Public Relations: nz@longbridge.global

Terms and Conditions: Customer Agreement; Privacy Policy; Risk Disclosure; Disclaimer; Disclosure Statement

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Licensed Entities' Information

Long Bridge Securities Ltd

A New Zealand registered Financial Service Provider (FSP number: FSP600050), and is a member of the Financial Dispute Resolution Scheme, a New Zealand independent dispute resolution service provider.

Long Bridge HK Limited

A licensed corporation recognized by the SFC (CE No. BPX066). Holder of License Types 1 (Dealing in Securities), 2 (Dealing in Futures Contracts), 4 (Advising on Securities) and 9 (Asset Management). Also a registered HKEX participant and HKSCC participant.

Long Bridge Securities Pte. Ltd.

Registered with the Monetary Authority of Singapore (MAS), Long Bridge Securities Pte. Ltd. is a Capital Markets Services Licence holder and Exempt Financial Adviser (Licence No. CMS101211).

Long Bridge Securities LLC

A broker dealer registered with the Securities and Exchange Commission (SEC)(CRD: 314519/SEC: 8-70711), a member of the Financial Industry Regulatory Authority (FINRA) and Securities Investor Protection Corporation (SIPC).