Q: What is Automatic Currency Exchange and Repayment Service?

A: Automatic Currency Exchange and Repayment Service is a system currency conversion service. When your account has a settled debit balance and available funds in other currencies, the system will automatically convert the currency to lower interest charges on your debit balance.

Q: How do I enable Automatic Currency Exchange and Repayment Service?

A: You can enable or disable this feature on"App” - "Me” - "Settings” - "Account Settings" - "Automatic Currency Exchange and Repayment Service".

Q: Under what circumstances will I receive a notification that triggers the currency exchange reminder?

A: When the following two conditions are met in your account at the same time, the exchange reminder notification will be triggered (depending on the company's policy at the time):

• Your account has a settled debit balance of at least HK$20,000 or its equivalent in other currencies, and
• Your account balance in other currencies is higher than or equal to HK$1,000.

Q: What situations will trigger automatic currency exchange and repayment?

A: Automatic currency exchange and repayment will be triggered if you have enabled this feature in your account settings and both of the following conditions are met:

• Your account has a settled debit balance of at least HK$20,000 or its equivalent in other currencies, and
• Your account balance in other currencies is higher than or equal to HK$1,000.

Q: What is the exchange rate?

A: The reference exchange rate can be found on "Portfolio" - "More" - "Conversion". Please refer to the exchange rate at the time of conversion as it fluctuates all the time.

Q: Where can I find the conversion record?

A: You can check your conversion record on "Portfolio" - "More" - "Fund Details", or you may find more details of currency conversion in your daily statement.

Q: How do I disable Automatic Currency Exchange and Repayment Service?

A: You can disable this feature on "App” - "Me” - "Settings” - "Account Settings" - "Automatic Currency Exchange and Repayment Service".