Here you'll find quick answers to common questions about auto-repayment service.                                                                    

1. What is auto-repayment?

When your account has a settled debit balance and available funds in other currencies, the system will automatically convert the currency to lower interest charges on your debit balance.

2. How do I enable auto-repayment service?

You can enable or disable this feature on App > Me > Settings > Account Preference > Auto-repayment.

3. Under what circumstances will my auto-repayment be triggered?

Auto-repayment will be triggered if you have enabled this feature in your account settings, and both of the following conditions are met:

• Your account has a settled debit balance of at least HKD 20,000 or its equivalent in other currencies.
• Your account balance in other currencies is higher than or equal to HKD 1,000.

However, if you initiate any offset or conversion before the mentioned time, auto-repayment will not be triggered.

4. What exchange rate will be used for my auto-repayment?

The prevailing exchange rate as of 07:00 HKT and 16:15 HKT on each business day will be used for auto-repayment. Please note that the exchange rate displayed is for reference only; you should refer to the actual converted amount after the transaction is completed.

5. When exactly will my auto-repayment be triggered?

Longbridge HongKong will confirm and process settlement and delivery for your security account. This applies if it meets the conditions of service or the conditions of the cash plus. The process is carried out on each business day, as defined in the "Client Agreement."

6. Where can I find the conversion record?

You can check your conversion record on App >Portfolio > More > Fund Details, or you may find more details of currency conversion in your daily statement.

7. How do I disable auto-repayment?

You can disable this feature on App > Me > Settings > Account Preference > Auto-repayment.