Support - Longbridge (NZ)

Longbridge App

Why didn’t I receive my SMS verification code ?If you cannot receive the SMS verification code, it can be due to various factors. To help you resolve the issue, we’ve compiled the most effective solutions below. Please try these steps based on your specific situation.Self-troubleshooting guide: 7 steps to quickly identify and resolve issuesYou can also troubleshoot by following the steps below in order, which can solve most cases where you cannot receive a verifi

PortAI Information Assistant - Introduction and Usage Instructions@PortAI is a comprehensive financial intelligence assistant developed by the LongPort team based on OpenAI GPT API, combined with LongPort financial information and community information.How to usePortAI exists within the app in a number of ways, and these features are used in the following ways:FeatureHow to usePortAI IMReal-time conversational communication with PortAI through chat conversations

Customer Service Hotline

400-071-2688

Customer Service Email

service@longbridge.global

Office hours: 9 a.m. - 6 p.m. * (GMT+8) on business days

If you have any questions outside the above service hours, please contact our online customer service team. Online customer service office hours: Business days: 24 hours Non-business days: 9 a.m. - 6 p.m. (GMT+8)

Business / KOL Partnership: nz@longbridge.global

Public Relations: nz@longbridge.global

Terms and Conditions: Customer Agreement; Privacy Policy; Risk Disclosure; Disclaimer; Disclosure Statement

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Licensed Entities' Information

Long Bridge Securities Ltd

A New Zealand registered Financial Service Provider (FSP number: FSP600050), and is a member of the Financial Dispute Resolution Scheme, a New Zealand independent dispute resolution service provider.

Long Bridge HK Limited

A licensed corporation recognized by the SFC (CE No. BPX066). Holder of License Types 1 (Dealing in Securities), 2 (Dealing in Futures Contracts), 4 (Advising on Securities) and 9 (Asset Management). Also a registered HKEX participant and HKSCC participant.

Long Bridge Securities Pte. Ltd.

Registered with the Monetary Authority of Singapore (MAS), Long Bridge Securities Pte. Ltd. is a Capital Markets Services Licence holder and Exempt Financial Adviser (Licence No. CMS101211).

Long Bridge Securities LLC

A broker dealer registered with the Securities and Exchange Commission (SEC)(CRD: 314519/SEC: 8-70711), a member of the Financial Industry Regulatory Authority (FINRA) and Securities Investor Protection Corporation (SIPC).